I have no issues in Outlook 365 with being a global admin and having modern authentication with multi-factor authentication.
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If you find any missing items in the new OST file, you can recover them from the backup OST file using Stellar Converter for OST.
When you encounter Office 365 issues with Outlook online, this app turns out almost completely useless.
If the above procedures still fail, it simply indicates that your file is damaged.
For more information, go to Reduce attachment size to send large files with Outlook.